ICYMI: Sacramento Bee: "More Errors at the DMV: Thousands of Customers Can't Get Licenses After Paying Early"

Thursday, February 7, 2019

By: Bryan Anderson
February 7, 2019

The DMV sent renewal notices to Californians 120 to 150 days before their licenses were scheduled to expire. But the department’s technology could only accept payments 115 days before a license’s expiration.

As a result, thousands of customers across the state who immediately paid online or by mail for their renewals are now in limbo, waiting for a card that may never arrive in the mail. Some have not gotten their money back. …

The department has launched an internal review to determine how many customers have been affected. Findings could emerge as early as next week, according to the DMV. A spokesman said the mistakes may have affected tens of thousands of customers. …

The DMV said it issued more than 2.3 million license cards from November 2018 to January 2019.  …

Assemblyman Jim Patterson, R-Fresno, called the DMV’s mistake “yet another embarrassment” and an “example of what a failed state bureaucracy looks like.”

“The impact of the DMV’s continued technology and management failures don’t surprise me anymore,” Patterson said. “Thousands of people were touched by this failure. These are paying customers, and they’re not being treated like it. We must overhaul this department starting at the top if we ever expect to see anything change.”

Read more here: https://www.sacbee.com/news/politics-government/the-state-worker/article229819904.html