Delayed withdrawal at Lumiere Play

Resolved

Casino	Lumiere Play
Disputed amount	EUR 1200
Player country	Germany
Filed	June 23, 2026

The case

A player reported a withdrawal stuck in “processing” for nine days after passing KYC. After we contacted the operator, the payment was released within 48 hours and the player confirmed receipt. Resolved in the player’s favour.

Outcome

Casino confirmed a manual-review backlog and cleared the payment. We will monitor payout times on the next test.