Contact Us

We genuinely read everything that comes through this page. Whether you have spotted an out-of-date detail in a review, want to flag a problem with an operator, or have a partnership or press enquiry, here is how to reach the right person and what to expect when you do.

Our email : Info@cssrc.us

How quickly we reply

We aim to respond to every message within two working days. Corrections and fact-checks jump to the front of the queue, because the accuracy of our reviews matters more to us than almost anything else. Partnership and commercial enquiries are handled separately from our editorial team, by design — the people who decide our scores never see who is asking about advertising, and that wall is deliberate.

Spotted something wrong? Tell us

Casinos change constantly. A bonus that was generous last quarter gets watered down; a payout time that was excellent slows after a change of payment provider; a licence detail shifts. Our reviews carry a “last tested” date precisely because the information has a shelf life. If you see a figure that no longer matches reality — a wagering requirement, a withdrawal time, a minimum deposit, a licence number — please let us know. Include the casino name, the specific detail you think is wrong, and, if you have it, a link or screenshot. We will re-check it quickly and update the review, with a fresh test if the change is significant.

Have a complaint about an operator?

We are an independent review site, not a regulator, so we cannot force a casino to pay you or overturn a decision. But your experience is valuable, both to us and to other players. If you have had a problem — a withheld withdrawal, an unexpected account closure, a bonus dispute, or unresponsive support — tell us the full story, calmly and with as much detail as you can: dates, amounts, what the casino told you, and any reference numbers. We log these reports, and a pattern of unresolved complaints will directly lower an operator’s Trust Index and overall score in our next re-test.

For formal resolution, we will always point you to the proper channels first. Start with the casino’s own complaints procedure, then escalate to its licensing authority or an approved alternative dispute resolution (ADR) service. If you are in the UK, the casino’s licence page will name the ADR provider you can use for free. We are happy to point you in the right direction, but the binding decisions sit with the regulator, not with us.

What to include for the fastest response

• Corrections: the review URL, the detail you believe is wrong, and the correct information if you have it.
• Operator complaints: the casino name, dates, amounts, a clear timeline, and any reference numbers from your correspondence.
• Partnerships: your company, the licences you hold, the markets you operate in, and what you are proposing. Note up front that we do not sell ranking positions or positive reviews — please do not ask.
• Press & media: your outlet, your deadline, and the topic. Our analysts are happy to comment on payout trends, bonus fairness and responsible-gambling issues.

A note on what we cannot do

To set expectations honestly: we cannot recover your funds from a casino, cannot give you legal or financial advice, and cannot tell you whether a specific bet will win — nobody can, and anyone who says otherwise is not being straight with you. We also will not write a positive review in exchange for payment, advertising or free play; our reviews are based on hands-on testing against a fixed, published methodology, and that is the only way they keep their value to you, the reader.

Editorial standards and how to hold us to them

We hold ourselves to the same transparency we demand from operators. Every review is bylined by a named reviewer, dated, and graded against our published methodology. If you believe we have made a factual error, breached our own standards, or let a commercial relationship colour a verdict, we want to hear about it — and we will correct the record publicly if you are right. Accountability only works if readers can challenge us, so please do.

Looking for help with gambling itself?

If your message is about your own or someone else’s gambling rather than a review, please do not wait on our reply — go straight to the people trained to help. Free, confidential support is available around the clock from BeGambleAware on 0808 8020 133, from GamCare’s live chat, and through GAMSTOP for self-exclusion. You can find more on our responsible gambling page. Reaching out early genuinely makes a difference, and there is no situation too small to ask about.

How we handle your message

When you write to us, your message goes to a real person on the team, not a black hole or an automated ticketing maze. We treat your details with care: we use them only to reply to you and to investigate the issue you have raised, we never sell or share them with the casinos we review, and we keep them only for as long as we reasonably need to. You can read the full detail on our privacy policy page. If your enquiry touches on a specific operator, it helps enormously to have the facts in one place — a clear timeline, the amounts involved and any reference numbers — because it lets us check the operator’s side properly rather than going back and forth for days.

We are a digital-first publication, which means the contact form and email are genuinely the fastest ways to reach us; there is no call centre, and answering by email lets the right specialist pick up your query — payments questions to our payments expert, bonus questions to our bonus analyst, and so on. That routing is a big part of why our replies tend to be useful rather than generic. If your message is time-sensitive, say so in the subject line and we will do our best to prioritise it.

Stay in touch

If you would like the occasional, genuinely useful update — new reviews, the fairest bonuses we have found, and the sites we would steer you away from — you can subscribe to our weekly email from the footer of any page. One message a week, no spam, and you can unsubscribe in a single click. However you choose to reach us, thank you for taking the time. Reader feedback is one of the main reasons CSSRC US keeps getting sharper, and we do not take it for granted.